Student IT Support

To support your successduring your time at the Ӱֱ of Adelaide, we are pleased to provide all students with the below technology resources.

Setting Up your Digital Essentials

  • ✓ Your Ӱֱ of Adelaide Account


    Every student is provided with a Ӱֱ account. You will use this account to access all Ӱֱ IT resources.Your account is in the format of your student number followed by@adelaide.edu.aue.g. a1234567@adelaide.edu.au

    To activate your account, you will need to know your student number. When you are ready to activate,click here.

    Please note that as part of the account activation process, you will be prompted to set up Multi Factor Authentication, which you can read more about below.

  • ✓ Multi Factor Authentication


    You will be prompted to set up Multi Factor Authentication when activating your Ӱֱ account.This adds an extra layer of security to your account to protect both you and the Ӱֱ.

    You can use the Ӱֱ’s OKTA Verify app, your preferred authentication app including Google Authenticate, Microsoft Authenticator, or Apple Passwords.

    To learn more about Multi Factor Authentication, click here.

  • ✓ Email Address


    Your Ӱֱ email address will be the same as your Ӱֱ account username
    e.g. a1234567@adelaide.edu.au

    You can set up this email account on your personal devices using Microsoft Outlook, or your preferred application/s.

  • ✓ Ӱֱ Wireless Network (Internet/WiFi)


    You can access the internet on campus by connecting to the Ӱֱ’s WiFi network from your personal devices, including laptop, phone and tablet.

    To connect, select the UofAnetwork from the list of wireless networks and log in using your Ӱֱ account.Alternatively, open the Quick Connect Tool on the device you want to connect by

    For more information about the Ӱֱ's wireless network, click here.

  • ✓ Important Links

    • This is whereonline learning takes place for courses you are enrolled in.

    • This is where you can find frequently asked questions and access support.

    • This is where you can access research materials, bookstudy rooms andaccess helpful workshops and guides.
    • and
      This is where you can perform administrative tasks including enrolments, timetables and results.

    • Where you can request technical support.
    • Current Students
      On the current students home page you can see all services and support available to students.

  • ✓ Free Software and Services
    Microsoft 365 (Office)

    Current students have free access to all key Microsoft applications including Word, Excel, Teams, Outlook, PowerPoint and Forms, as well as OneDrive where you can store files.

    You can access the applications online or install the software locally on your device/s.

    To access your account, thenlog in with your Ӱֱ account.

    EndNote

    Endnote is the Ӱֱ's recommended reference managementapplication. To request your free licence .

    Qualtrics

    All students are able to create surveys using the Qualtrics platform. To access your account , and login with your Ӱֱ account.

    Adobe Creative Cloud

    Adobe provides significantly discounted Creative Cloud subscriptions to students and teachers, which you can see by.

    Zoom

    All students have access to a Zoom account. To access your Zoom account, and log in with your Ӱֱ account.

    LinkedIn Learning

    All students at the Ӱֱ of Adelaide have unlimited access to an extensive range of free online learning videos to support professional and personal skills development. To access LinkedIn Learning,.

    Specialised Software

    Other software available to students includes ArcGIS, IBM SPSS Stastistics and AMOS, Matlab, Nvivo and Stata. For information about theseclick here.

More IT Services for Students

  • Printing


    All students are provided with $18 of free printing every six months (periods begin 1 January and 1 July). You can see a list of printing costs byclicking here. Students can top up their quota if needed once they have used their $18 quota by clicking here.

    To print a document your device will need to be connected to the Ӱֱ's WiFi network, and you will need to print to theFollow-You-Print-Q.On the nearest printer you can then scan your Student ID card or login using your Ӱֱ account to release the print job.

    You can see a list of printer locations by .

  • File Storage
    OneDrive

    Students can store files on OneDrive using their Microsoft 365 account.To access your account, thenlog in with your Ӱֱ account.

    Box

    All current students are able to store files on the Box platform. To access your account and login with your Ӱֱ account.

  • Ӱֱ Computer Suites

    There are a number of Student Computer Suites available across the Ӱֱ of Adelaide for students who need to use a computer.

    Students requiring assistance to obtain a personal device needed for study may consider applying for a .

  • Remote Access to the Ӱֱ's Network

    Students can connect to a Ӱֱ computer from their personal device using ADAPT.

    Alternative, you can access the Ӱֱ network via VPN.

  • Technology Policies and Guidelines


    To see all of the Ӱֱ's technology guidelines and policies click here.

How to Get Help and Support


Call +61 8 8313 3000

This service is open24 hours a day, 7 days a week.

There are menu options specifically for student and MyUni support.


Ask for support online using the.

Log into the portal using your Ӱֱ account.


Visit the Tech Crew at North Terrace Campus for in person support. As this is a walk-up service, bookings are not required.

Hours
Monday to Friday
11am until 3pm

Location
Level 3, Hub Central, North Terrace Campusview map
Located within Ask Adelaide


Self help options

  • To reset or change your password for your Ӱֱ account click here
  • To set up or changeyour Multi Factor Authentication click here

Frequently Asked Questions (FAQ)

  • What is my student number?


    Your student number, also known as your a number or student id numberwill be included in the welcome email sent to you by the Ӱֱ of Adelaide after you have accepted your offer.

    If you can't find your student ID number, contact Ask Adelaide by clicking here.

  • How do I get a student ID card?


    Enrolled students can request their new card to be issued, or a lost or stolen card to be replaced, by contacting Ask Adelaide.

    Find out more by.

  • What is my Ӱֱ account?


    Your Ӱֱ account is in the format of your student number followed by@adelaide.edu.aue.g. a1234567@adelaide.edu.au.

    Please note that some systems only require your student number(e.g. a1234567) rather than your full username (e.g.a1234567@adelaide.edu.au).

    If you need to manage your Ӱֱ account, click here.